Practice Policies

Confidentiality of Patient Records/Consultations

Your medical records are held in strictest confidence; information is not passed on without your consent, unless such an action is within the confines of the NHS or by legal requirement.
The practice is computerised and registered under the Data Protection Act 1998. It is a practice and legal requirement that all staff maintain the confidentiality of patient’s records.

How to make a complaint

The staff in the practice would very much like to hear the comments of the patients. We cannot improve unless we know what is wrong! (It is also helpful to know what things you think we are doing well!). Please speak to us about any problems or complaints.
Mrs Jacqueline Crooke is our Complaints Officer.
If you have a complaint about any aspect of your care or contact with our practice, please ask to see our complaints procedure. To do this would not affect your statutory rights.

Patient Rights

Patients have a right to be registered with a GP, to receive all necessary primary & emergency care. The practice endeavours to treat you with respect & courtesy. You have the right to privacy & confidentiality at all times.

Patient Responsibilities

Patients must inform us immediately of any change of name, address or phone number or any other relevant information, keep appointments and give adequate notice to cancel or postpone appointments.

We ask you to treat Doctors and staff with courtesy and respect. Violence or abuse of staff is not acceptable.